Shipping policy

Last Updated: October 12, 2026

Welcome to Sneakers Shop! We are committed to providing a convenient, reliable, and transparent shopping experience. Please review our shipping policy before placing your order.

1. Shipping & Delivery Time

Our estimated delivery timeframe is 7–12 business days from the date your order is confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

Delivery times may vary depending on the shipping destination, carrier operations, product availability, weather conditions, and other circumstances beyond our reasonable control.

2. Order Processing

Once your order has been placed and payment has been successfully confirmed, we will begin processing your purchase.

Order processing is included in our estimated 7–12 business day delivery timeframe.

Orders placed during weekends or public holidays may begin processing on the next business day.

During promotional events or periods of high demand, additional processing time may occasionally be required.

3. Shipping Costs

All applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Free shipping or discounted shipping promotions, when available, will be subject to the terms displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 48 hours for tracking updates to appear in the carrier's system.

5. Shipping Delays

Although we aim to deliver orders within 7–12 business days, unexpected delays may occasionally occur due to:

  • Severe weather conditions

  • Shipping carrier disruptions

  • Public holidays

  • Customs inspections

  • Incorrect or incomplete delivery information

  • Other circumstances beyond our reasonable control

If a significant delay occurs, we will make reasonable efforts to provide updated delivery information.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately at [email protected].

We cannot guarantee that shipping details can be modified after an order has been processed or dispatched.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support team with your order number and relevant details.

We will investigate the issue and work with the shipping carrier, where appropriate, to determine a suitable resolution consistent with applicable consumer protection laws.

8. Delivered but Not Received

If tracking information shows that your package has been delivered but you have not received it, please check your delivery location, household members, neighbors, or building management.

If the package cannot be located, please contact us for further assistance.

9. International Shipping

International shipments, where offered, may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges may be the responsibility of the recipient.

Customs processing may also affect estimated delivery times.

10. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

Store Name: Sneakers Shop

Address: 1923 E SOUTFFMOUNTAIN AVE, PHOENIX, AZ 85042, United States

Email: [email protected]

Phone: 645-641-2032

Website: https://cvuj.myshopify.com

We appreciate your trust in Sneakers Shop and look forward to serving you.